By the close of the summer, Co-Op and John Lewis say their Click & Collect delivery returns service will be available at more than 500 Co-op locations.
The total number of John Lewis Partnership Click & Collects willl then total 900 overall, giving customers access to more products and also a better and more convenient shopping experience as investments are made in digital capabilities and collaborations.
“With our stores located at the heart of local communities, choice, ease and convenience is at the very core of our approach,” says Mark Matthews, Director of Innovation and Format, Co-op. “We continue to look for new ways to innovate and expand access to products and services conveniently, and by working together we can offer further flexibility and choice to meet consumer needs, conveniently.”
The phased roll-out of the John Lewis & Partners Click & Collect service is expected to be completed during September.
“Throughout the Covid-19 pandemic, we’ve seen a significant shift to online shopping and expect this trend to continue,” Andrew Murphy, Partner & Executive Director of Operations at the John Lewis Partnership said. “We are dedicated to providing more choice when it comes to how our customers receive their purchases, helping our customers shop how and when they want us. This includes providing more locations for collection and returns for online shopping.”
Customers can access John Lewis Click & Collect at all 50 John Lewis shops, 326 Waitrose branches and 12 Booths locations across the country.
“Our customers love the ease and convenience Click & Collect provides which gives us the confidence to continue to invest in this area,” Murphy says. “Building on our already successful partnership with the Co-op, this extension will enable us to reach more of our existing loyal customers while engaging with new ones too.”
Noteworthy: Co-op opened its newest food store in Harlow last Friday at the Newhall Neighbourhood Centre, which runs on 100% renewable electricity.
